Ticket
| Project | RCM Ultimate |
|---|---|
| Summary | Decoder connection has been lost several times during the event |
| Sequence | 1625 |
| Classification | Bug |
| Priority | Urgent |
| Status | Done |
| Kickoff date | Nov 25, 2014 |
| Maturity date | Nov 25, 2014 |
| Responsible | |
| Version | 2.2.1.125 |
| Expense | 0 |
| Description | We lost connection with the decoder about 6 or 7 times today. Nothing is recently changed regarding the laptop or decoder hardware, only the rcm update. There appears a message stating the decoder connection is lost (see screenshot "decoder verbinding.png"). I didn’t have to do anything to reconnect it or something. We just saw the message appearing and all seems to continue working. In 1 case we do believe we lost a round from a pilot due to that. Decoder is a mylaps RC4 (v4.4 firmware) which is connected by crossed network cable directly to the laptop (as it always have been). I made notes as to in what qualif/final this error showed up if you want to debug. |
Change history
| Timestamp | Who | Modification |
|---|---|---|
| Nov 25, 2014 7:47:12 AM | Ticket created | |
| Nov 25, 2014 7:47:24 AM | Felix Romer | Field: TitleOld value: Decoder connection has been lost New value : Decoder connection has been lost several times during the event |
| Nov 25, 2014 7:48:36 AM | Felix Romer | Field: StatusOld value: Opened New value : Running |
| Nov 25, 2014 8:07:47 AM | Felix Romer | Field: StatusOld value: Running New value : Done |

Always there for you - support response time of max. 24 hours